Frequently Asked Questions

Everything you need to know about your film and analog gear orders.

How quickly will my order be shipped?

We aim to process and dispatch all orders within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

Do you offer international shipping for film and cameras?

Yes, we ship our range of analog gear worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.

What is your return policy for electronic equipment?

We offer a 14-day return window for most items. Electronics and cameras must be returned in their original, unopened packaging to qualify for a full refund.

Are the film stocks fresh and cold-stored?

Absolutely. All our film stocks are stored in a climate-controlled environment to ensure maximum freshness and optimal results for your photography.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout.

My camera arrived damaged, what should I do?

If your equipment arrives damaged, please contact our support team within 48 hours of delivery with photos of the packaging and the item so we can arrange a replacement.