Returns & Exchanges

At WALKENS House of Film, we want to ensure your analog gear and electronics meet your creative needs. If you are not completely satisfied, you can return your eligible items within 30 days of purchase for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of receipt with your order number and details of the electronic equipment you wish to return.

• 2.
  Prepare the Package

  Ensure the item is in its original, unopened packaging with all included accessories, manuals, and protective films intact to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return shipping label and drop the package off at any authorized courier location, ensuring you keep a copy of your tracking number.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the electronics, your refund or exchange will be processed within 5-7 business days to your original payment method.